Guest Messenger by hotelkit

Communicate directly with your guests using facebook messenger

A second pillow? A table reservation? Or simply a recommendation where to find the best
restaurant – while guests had to call or visit reception for such services in the past, they can now conveniently use their Facebook Messenger.

Hotel Guests

… can use their facebook messenger to interact with the hotel for

  • concierge services
  • table reservations
  • ordering a taxi
  • insider tips
  • room service

⇒ no need to download an app – guests use their facebook messenger.

Hotel Employees

… can use hotelkit to engage with guests in real-time, directly & personally and use the tools of hotelkit to execute requests efficiently

  • handovers
  • guest requests
  • tasks
  • repairs

⇒ no need to login to facebook – employees interact through hotelkit