hotelkit works in holiday as well as city hotels regardless of its size and number of employees. Convince yourself!
hotelkit works in holiday as well as city hotels regardless of its size and number of employees. Convince yourself!
The Mercure Hotel Amsterdam Centre Canal District is a beautiful boutique hotel. The hotel, which is converted from nineteen weaver's houses built in the 17th century, was built in 1967 by the famous American author of travel guides, Mr. Arthur Frommer. Dam Square, the Royal Palace and the city's most famous museums are all within walking distance of the hotel.
hotelkit is a prefect system to communicate with all your colleagues/employees. Since the introduction, we see that all the employees are up to date. A good communication is the baseline for every company.Pieter GerzonManagement Assistant
The world's first city hotel with a zero-energy balance in Vienna offers 80 stylish rooms. We produce electricity and warm water from the sun; our flowers are watered with rainwater. You can relax and enjoy your breakfast in the comfortable hotel garden. The boutiquehotel Stadthalle belongs to the first users of hotelkit.
Communication among employees is especially important for genuine hospitality. As a consequence, hotelkit is very popular in our team! My favourite tool is the exchange of ideas, which we conduct very efficiently! Thanks very much for this great communication instrument!Michaela ReittererOwner Boutiquehotel Stadthalle, Vienna & ÖHV President
In our boutique hotel we enjoy communicating a lot. hotelkit has opened up many doors for us, simplified communication and also made it more transparent. Thanks to the exchange tool we can discuss and implement new suggestions much faster. Our knowledge is well documented, saved and easily available in the manual. Moreover, I can communicate with everybody from everywhere in order to access our knowledge.Claudia PlotDirector Boutiquehotel Stadthalle, Vienna
Family-owned 4-star-hotel with panoramic view, stylish and relaxed ambiance, situated next to the ski-run.
Full-service bike specialist in Saalbach with bike-testcentre and rental, MTB-freeride-downhill, protectors, guides, courses, shop, etc.
hotelkit offers a very efficient possibility for communication between the various departments. Especially the maintenance and update of checklists, manuals and processes is much simplified and can be communicated to others on a paperless basis. The simple handling enables all employees to work with hotelkit in only a short time.Birgit GernsOwner Hotel Sonnleiten, Saalbach
Newly renovated, comfortable family apartments with the highest comfort of living, unique nature-child care on its own adventure area with 140.000qm as well as the family- and child-friendly all-inclusive service with diverse hearty Bavarian-Austrian delicacies offer a „family holiday in Bavaria“ at its best.
Recently we had the big familotel-evaluation of suitability for children by the TÜV. Hereby, there is a lot of focus on standardization and documentation. The auditor was thrilled that in our company all processes are documented, saved and always comprehensibly secured for third parties with the help of hotelkit. Hotelkit is developing more and more to an highly recognized quality assurance-, standardization as well as documentation-tool (service-Q, ISO,...). Furthermore, the use of hotelkit has opened up new opportunities (for example, with regard to internal communication and the daily processes). We are looking forward to the new technological developments and further cooperationChristian BurgerOwner, Familotel Landhaus zur Ohe
Stay overnight and enjoy: Experience Stuttgart’s pulsating life or simply let loose and relax.
The SI-Suites hotel, situated on the area of the SI-Centrum, is surrounded by nature and yet only a few minutes away from the inner city. The SI-Centrum offers numerous possibilities with regard to gastronomy, culture and wellness. Here, the highest demands of all guests are met, be it business traveler, long-term guest or families.
We have been using hotelkit since May 2015. Our communication has improved considerably in a very short time, which also allows us to improve and simplify processes. Another positive aspect is the documentation and archiving of all relevant issues, that come up in the daily working routine, which enhances the transparency for everyone. Due to the modern communication, hotelkit is especially popular among the generation Y. All of our employees work with the system on a daily basis either via app on the smartphone or on the desktop.Anja NeumeisterFront Office & Reservations Supervisor, SI-Suites
As starting point for numerous climbing- and hiking tours, located directly at the Asitz-station and the BIKEPARK Leogang, the Salzburger Hof Leogang invites you both in summer and winter to a sportive holiday in the surroundings of Salzburg. The 4-star-hotel impresses with its own outside climbing wall, own alpine pasture, guided bike- and hiking tours, special wellness, massages as well as menus for sportsmen/women.
For us hotelkit is a very important achievement, as the internal communication is a crucial part of the corporate management. We acknowledge that communication channels have shortened, so that we can quickly react to the needs of our guests and furthermore, our employees all have the same level of knowledge. By now, the hotelkit app is an integral part, since you receive information even when you are not at your workplace.Anton HörlOwner, Hotel Salzburger Hof Leogang
Awarded by Trivago as best German family hotel in 2014, member of Familotel, the leading cooperation for family holidays, with the highest rating of 5 crowns. Vacation in the heart of nature only for families with children.
Since we have been working with hotelkit our internal communication has extremely improved, no more running after information or paper chaos, and all with the help of modern media! We would not like to do without hotelkit anymore!Alexander BorchardGeneral Manager, Familotel Borchard´s Rookhus
The children hotel in Großarl/Salzburg is a real paradise for little „stars“. Family holidays at the highest level – we offer our guests a remarkable better service and hospitality.No matter, if you are here with an infant, a small child or a teenager: our complete offer is perfectly adapted to the individual needs of families.
We have been using hotelkit since 2013 and are thrilled by this efficient communication tool. It creates transparency and enormously facilitates communication – even inter-divisional. Every single employee has the same level of knowledge and therefore feels integrated and valued! Since programme and procedures are clearly documented, the handling is rather simple and no training necessary. We would no longer like to do without hotelkit.Nora KendlbacherJunior Manager , Familien-Resort Moar-Gut
We are a family-owned wellness hotel in the Allgäu region. We have 66 rooms, our award-winning alpine spa with 12 treatment rooms, five different saunas as well as an outdoor pool heated all year round. The gourmet restaurant Edelweiss and six other restaurants complete the offering.
We have been using hotelkit since the beginning of 2013. Especially the searching for contents, information and standards constitute the biggest advantage for us. It is also very important for the working process to understand who has read what kind of information. At first, we were not sure whether we would really need this kind of system, in the meantime though, it is something we wouldn’t like to miss again. Another great advantage is the support and high level of innovation of hotelkit offering unparalleled opportunities. Suggestions and ideas are implemented very quickly and moreover, you get constant feedback on the status of your request.Marc TraubelOwner, Hubertus Alpin Lodge & Spa
A wellness hotel in premium-position on 1.766 metres above sea level combined with a first-class wellness area. For all generations. On the Feuerberg holiday happens almost automatically. Let loose, feel yourself, be pampered and find time to feel closeness.
There are numerous challenges in a resort with wellness hotel and chalets. hotelkit is the perfect partner in order to be able to meet these challenges. We have started out enthusiastically and are pleased every day anew by the practical support of our internal communication.Erwin BergerGeschäftsführer, Mountain Resort Feuerber
The wellness residence Alpenrose in Maurach am Achensee belongs to the top addresses when it comes to wellbeing in a holistic sense. Already in the eighties of the 20th century Wolfgang Kostenzer set new standards with regard to wellness vacations in Austria. Even today innovations of the infrastructure but also the invention of innovative and efficient spa-concepts are still on the agenda. 150 employees fulfill all the wishes of approximately 190 guests. The location amidst the nature conservation area „Alpenpark Karwendel“ and on the shore of Tyrol’s biggest lake Achensee is an additional benefit for our guests, since the surrounding nature lures to hiking tours, mountain bike tours, water sports, Alpine and cross-country skiing – as well as to take a deep breath every season of the year.
hotelkit helped us enormously to set up a professional digital communication between our Alpenrose specialists. The oral transmission of information was the norm, however, we are now better sorted and more effective. What is most important is that we developed further as a family business – infrastructure and amenities have evolved – and now the internal communication as well. We really appreciate that. The younger generations also benefit from that, since it reflects their spirit in any case.The TeamWellnessresidenz Alpenrose
At the new Hard Rock Hotel Davos, the power of rock'n roll meets the beauty of the Swiss Alps and creates an unforgettable experience. Once guests get in touch with the Hard Rock lifestyle, they will not leave Davos. The Hard Rock Hotel Davos is a beautiful escape from the everyday life, but also the ideal place for meetings and events.
We have now been working with hotelkit for approximately one year and we could no longer do without the communication tool. During our planning phase for the reopening of our hotels, we can already collect all ideas, concepts, manuals as well as philosophies in one system, which will be accessible to all employees later on. hotelkit facilitates the communication enormously and can only be recommended to each host.Dagmar WeberGeneral Manager, Hard Rock Hotel Davos & Spenglers Hostel
The first 2-thermal baths resort in Austria has recently been awarded the „European Health & Spa Award“ and may call itself the best thermal water resort in Europe. 14 different thermal water pools on 14 site area stand for health with enjoyment as well as peace and relaxation for adults.
Our spa resort comprises 4 interconnected building sections, in which almost 250 employees are hard-working. The guests‘ high expectations can only be fulfilled by perfect communication, with hotelkit on our side we succeed every day. Everything is just perfect here!Gernot DeutschGeneral Manager
Situated between Marienplatz and Hofbräuhaus, the Platzl Hotel has the ideal location! Guests can expect a mix of Bavarian and urban style in the newly designed banqueting rooms. It is a hotel on first-class-level including 167 rooms, the traditional inn Ayingers, the sophisticated restaurant Pfistermühle as well as the new bar Platzl Karree outside.
The core of the Platzl Hotels are our employees. Hotelkit provides the ideal basis in order to facilitate their daily working routine and to improve their communication among each other. We are thrilled by the easy handling and the possibility to contact other colleagues, also in case of shift work. We can inform our employees about important projects such as renovation work or renewals and activities in the hotel. Each employee should be part of the whole and we are already looking forward to the novelties which will be available soon.Heiko BuchtaDirektor, Hotel Platzl
As a modern 4-star-cityhotel with 140 rooms and 2 suites the Fora Hotel Hannover will once again undergo a facelift. After a complete renovation in 2014, a total of 110 guest rooms have already been shining in new splendour since 2016. For the 25th anniversiray in 2017 all remaining rooms will be modernised.
When I took over the Fora hotel in June 2015, I soon realized that we would need the professional support of hotelkit for our daily communication. Since I was already familiar with the system, I could soon convince my employees to use this tool as well. It helps me to maintain a clear overview of single projects and to inform my employees about the sales development on a daily basis. Before using hotelkit this would have been unthinkable.Hans-Jürgen WenzelHotel Manager, FORA Hotel Hannover
The "Bayerischer Hof Kempten" is not just any hotel. Each of the 50 rooms is something special. Individual design is combined with personal service. People say that each morning you can enjoy one of the city’s best breakfast buffets. An exciting Kempten, whose centre is only 10 walking minutes away.
In the „Bayerischer Hof“ hotelkit does not replace the existing oral communication. Rather, the communication is getting simpler and more precise through hotelkit. We can work with pictures and furthermore, hotelkit enables us to write down important information immediately. This way we can concentrate much quicker on other tasks. Hotelkit is easy to handle for all employees and provides support for our team.Lisa HecklAssistent General Manage
The hotel is situated in a picturesque park with old trees on the edge of the health resort Bad Aibling. The spacious hotel complex combines quality with modern design on the highest level and offers ideal conditions for all kinds of events in the 12 event- and seminar rooms.
Due to the continuous growth of our hotel the number of employees has increased by now to more than 70. We were therefore looking for a communication tool, with which we were able to reach our colleagues quickly and informatively. Since we started using hotelkit the exchange among each other has considerably increased. Employees are always well informed and can look up essential points in the handbook at any time. The tool is clearly arranged and even new team members can quickly find the information they are looking for.Volker Aust General Manager
The Staudacherhof: The exclusive ****S Wellness- and Gourmethotel
The country house: offers a high-level living comfort***** for the whole family.
The farm house: a Bavarian B&B with 300 years of history – simple and good.
The holiday home: two *** vacation apartments in a grean surrounding – individual holiday with modern charme.
To run four hotels with different requirements but the same team implies a high level of logistics and administration. Guests expect a faultless service and chain of experience. The challenge was to provide the respective employee with only as much information as necessary in order to avoid over-loading. Here, hotelkit plays a crucial role. And the bonus on top – we are linked with colleagues and the management receives all necessary information and ideas without having to switch the system. Gigantic!Peter Staudacher Owner & HostOwner & Host, Staudacherhof
In the elegant hotel Altstadt Vienna guests can admire the owner's contemporary art collection. The 4-star boutique hotel comprises 42 individually equipped rooms and is characterized by its central location near the museumsquarter.
Through implementation of hotelkit we could entirely eliminate the problem of internal communication. There are no more large quantities of memos and unnecessary notepads! Important, urgent as well as general information is now immediately available for all employees. Moreover, hotelkit also serves as documentation platform; everyone can additionally contribute new ideas or create tasks. Even if you are on holidays, you can keep yourself informed via internet access!Alexandra Wallner Director Hotel Altstadt Vienna, Vienna
Vico Tourism was born from an idea of two friends, curious travelers and now also co-partners. Having gained professionalism and experience from all around the world, they decided to pursue their dream and launch Vico tourism, turning their passion into a profession. Their concept puts the hotellerie 'on a human scale'.
Communication is very important in the tourism sector, especially in the hotel industry. Thanks to hotelkit, the communication with all employees, especially with receptionists has improved and has also made work easier with our facilities located in different locations. We can communicate all our observations regarding everyone's tasks, mainly with reservations, orders and maintenance issues. It's definitely worth using this app, as it is easy to use and it's really a good help.Matteo MeloniOwner Vico Tourism, Revenue Manager
The Rasmushof has the best location in Kitzbühel, right at the foot of the Hahnenkamm, in the finishing area of the Streif and amidst the in-house golf course. Surrounded by the majestic Southern mountains of Kitzbühel, guests have been welcomed by the Family Reisch and its team since 1974 according to the hotel-motto „kind, tyrolean, authentic“.
The old handover book has become obsolete - since we are working with hotelkit, handovers run smoothly and no more information is lost. Messages and important information are quickly communicated within the team and thanks to the hotelkit app we can reach colleagues, who are currently not at their workplace, as well.Verena Engel Receptionist, Rasmushof
On the sunny thermal hill raises the Larimar. It was built on the basis of the sacred geometry in the shape of an egg and open towards the south. Ecological building materials and untreated wood are predominant in the architecture. All 4 elements earth, fire, water and air are reflected in the design and melt into one to form a single harmonious unit
The internal communication, especially inter-divisional, is a challenge for all companies. Each employee should have the same level of knowledge, information should be easily and always accessible. Through hotelkit these procedures have been enormously facilitated. For my team and myself it has become a „must-have-tool“. It is obvious that it has been created by people with daily practice and is tailor-made for the needs of the hotel business. I can highly recommend hotelkit.Johann HaberlOwner, Hotel & Spa Larimar
The 4-star hotel Meierhof, which was completely renovated in autumn 2010, has 108 elegantly designed non-smoking rooms. The hotel offers three modern seminar rooms with a capacity for up to 95 people. The attractive offer is completed by the „Lounge & Bar au Lac“ – 35 metres above the lake Zürichsee.
Since the invention of hotelkit the communication in the hotel has been considerably improved. For us, this tool is a real improvement of quality- and process management. Thank you to the team of hotelkit for the great support and constant advancement.Pascal RhynerGeneral Manager, Hotel Meierhof
„On the traces of Jugendstil and the art of living“
With its outstanding location this extravagant Viennese hotel is ideal for exploring masterpieces of art, music and architecture. The hotel am Konzerthaus welcomes its guests in an elegant art nouveau ambience and enchants them with numerous works of art and sketches made by important Viennese artists.
hotelkit has meanwhile become an essential tool for our in-house communication. The easy access and clear design are much appreciated by all employees. The numerous functions facilitate the daily interaction of all departments. In a hotel of our size the smooth and accessible communication is of crucial importance in order to meet the requirements of our guests and offer them the service they expect from a 4-star-hotel.Boris Braun General Manager, Hotel am Konzerthaus
The sports hotel Reisch is situated in the heart of the legendary sport resort Kitzbühel and successfully managed in its 4th generation. The hotel tells us the stories of legendary personalities from Kitzbühel and offers recreation at the highest level. Comfortable rooms, gourmet and enjoyment in the restaurant Kaiserstuben as well as familiar flair.
hotelkit has been the perfect solution to improve communication within the company. In daily business it happens occasionally that minor details are overlooked or forgotten, but with hotelkit communication runs smoothly.We are thrilled by the different categories which enable us to structure everything and furthermore, the support service by the hotelkit team is top!Nina Hipfl-ReischMarketing & Sales, Sporthotel Reisch
Here, we « trill(er) » ! A relaxing atmosphere, hospitable service and culinary delights as well as individual design, currently paired with Pop-Art-elements, have a long tradition in the Hotel Triller. As a private hotel in 3rd generation the trained staff anticipates the needs and wishes of our guests: the Hotel Am Triller, located above the castle of Saarbrück, stands for recreation and comfort, individuality and sustainability. With the delicious Triller’s beer and the regional bio-cuisine you can perfectly « trill(er) ».
Thanks to hotelkit no more extensive working on excel-lists and access-links. With the use of hotelkit we were able to considerably improve our information chains and organisational processes. Thanks to the fabulous developments and the splendid support by Ms. Pöllmann it is a real pleasure to work with this product. Especially « long-serving » employees enjoy this technology and appreciate the benefits of hotelkit. As a young entrepreneur it is very important to me to introduce new products, improve processes and simultaneously foster employee motivation through innovative technology. To cut a long story short: dear hotelkit-team, keep it coming ! We cannot wait to see your innovations and updates!Björn Gehl-BumbManaging Partner, Hotel am Triller
INK hotel is an unconventional hotel with a unique history in the city centre of Amsterdam. The hotel has 149 rooms, including 4 Suites, each personalised with their own story. PRESSROOM is the living room of the hotel and offers a unique all-day food and drink concept.
Last year we introduced hotelkit in the hotel. We noticed a huge increase of interest and involvement in our teams, especially during the time when the hotel was renovated. By using hotelkit we were still able to interact and communicate with our teams. What worked best was showing all the photo’s of the building of the new hotel! Everybody loved to see the progress and we were working towards an opening all together, even though we were on different locations.Joyce van GelderenHR Manager, INK Hotel Amsterdam
On site Hubertusstock with our modern seminar building, the historic hunting lodge Hubertusstock as well as the guest houses in the park, we offer a unique ensemble for your seminars, events, family celebrations as well as for short breaks. There are 18 conference and working group rooms as well as 80 comfortable rooms available for seminars. Today, the hunting lodge serves as event location.
Due to the size of our house and facilities we were looking for a perfect communication solution. For us, hotelkit is the perfect solution. All issues can be communicated within the team in a rapid and uncomplicated manner. The reading status ensures that all persons involved are informed. There is no more „I didn’t know that...“! We were surprised by the fact that all employees have enthusiastically accepted hotelkit and quickly familiarized themselves with the system. This holds true for all departments and hierarchies in the hotel.Bernd KanzowGeneral Manager, Ringhotel Schorfheide
Spoiled with sunshine and a beautiful mountain panorama, the 4-star-superior wellness hotel Schlosshotel Fiss lies close to the hiking area Serfaus-Fiss-Ladis in Tyrol. The hotel belongs to one of the best wellness hotels in the Alps, where you can enjoy hiking and wellness in the mountains, excursions by mountain bike, holidays with your family, fitness in the hotel and last, but not least, an excellent cuisine.
We have been looking for an adequate tool in support of internal communication since several years. This way, we came across more or less appropriate single solutions with major deficits regarding maintenance and handling. After a short testing phase of hotelkit, we were all convinced: hotelkit facilitates all aspects of a modern communication tool as well as knowledge management on a high usability. The greatest benefits are the same level of information of all employees, the transparent allocation and handling of tasks as well as the accumulation of knowledge in the manual.Peter Svoboda, MAMarketing, Schlosshotel Fiss
Modern design, clear forms as well as fresh colours – the design hotel roomz Vienna is a comfortable place in the federal capital. Roomz combines cool design with flexible spatial dynamics, innovative architecture with well-conceived functionality and a diverse range of services with affordable prices.
hotelkit has understood the challenge of the hotel industry and offers a tool which simplifies the communication between the various departments enormously. The right person quickly has the right information and furthermore, an easy and direct exchange is made possible. The tool is very user-friendly and the convenient app helps you to get an overview on current events even from outside the company. We are convinced!Sylvia UngerHotel Manager, roomz Vienna
The Hotel Josefshof am Rathaus Vienna is a house with a stylish ambience. The Old-Viennese charm and the urban lifestyle of a modern metropolis are combined in various ways. Surrounded by atmospheric alleys of the Viennese Josefstadt, the 4-star-hotel forms an oasis away from the city hustle and bustle and yet, lies in the pulsating area of the city. Be it Rathausplatz, Museum Quarter, Inner City or Mariahilferstraße – no matter which direction you take it is worth walking.
Since the launch of hotelkit more than 3 years ago, both the intra-departmental as well as the inter-divisional communication have considerably been improved. Important infos are promptly passed on to the relevant people and, surprisingly, due to the web-based solution and the smartphone-app we often receive answers to handovers even after work or from the holiday. In particular, I can recommend the repair tool, which is enthusiastically used by our technicians. Therefore, repairs are dealt with more efficiently. All in all, I can only recommend hotelkit with all its features.Markus SchmidAssitant Manager, Hotel Josfeshof am Rathaus Wien
The first address in the Salzkammergut is the Romantikhotel Weisses Rössl (White Horse). It became world-famous through the operetta "im Weißen Rössl am Wolfgangsee" by Ralph Benatzky. You will find Austrian tradition combined with a modern lifestyle as well as a unique location directly at the lake Wolfgangsee. The hotel offers its guests a 1.500 sqm spa in the lake with special highlights such as the "Rösslpool", the first floating whirlpool and a heated lake bath.
The communication in companies, which takes place 365 days a year, 7 days a week and 24 hours a day, is particularly challenging. hotelkit understands and continuously improves these challenges. It is easy to handle, user-friendly and almost obligatory for the facebook-generation – this way, hotelkit convinced me quickly. Even when you are not at work, you always know what is going on.Gudrun Trutmann-PeterManaging Director Hotel Weisses Rössl, St. Wolfgang
The first climate-neutral hotel in Germany, situated amidst the nature park Südschwarzwald on 1300m above sea level, and its surrounding offer numerous relaxation and leisure-time options. An all-day supervision for children and teenagers in five different age groups has distinguished us since many years.
We have been using hotelkit since the beginning of 2015. It perfectly combines short-term information and the possibility to retrieve contents again later on. Each employee can thus access manuals, which are an important part of service quality, at any time. Through the easy-to-use app, information as well as pictures can easily and quickly be transmitted to the respective department. With hotelkit needless waiting times for our guests are reduced and furthermore, our service quality has considerably improved.Mike BöttcherHotel Manager, Familotel Feldberger Hof
The hotel STOCK resort is the first addres in the Zillertal and with 5 stars and 4 lilies one of the best luxury-, wellness- and sports hotels in Tyrol. The STOCK*****resort is tailor-made for wellness lovers & sports fans, gourmets as well as demanding individualists.
Since several years we have been looking for the ideal communication tool, which meets all our expectations and improves the communication in the hotel. Hotelkit is the perfect system in order to considerably improve our communication. Above all, the programme is clearly arranged and easy to comprehend, so that everyone is quickly able to work with hotelkit.The TeamStock***** resort
Family holiday „at our home“ – as familotel in the Kitzbühel Alps we are devoting ourselves to families with children and offer a carefree vacation: “Fun for the children, relaxation for the parents“. Daily child- and baby care, child-friendly, TÜV-tested equipment provides safety. In order to have enough time for our guests we use hotelkit.
In every hotel, it is a challenge to keep the employee’s knowledge on the same level. Our former solution did a good job for the reception, however, with hotelkit we were able to develop the communication as well as knowledge management to further departments and centralize in one place. Furthermore, with the app on your mobile you can quickly and easily answer from afar. We are already looking forward to the next level, where the correspondence and knowledge exchange will take place between all familotels.Patrick NeunerJunior Manager, Familotel Central & St. Johanner Hof
A stay in the Egerner Höfe amidst the valley of Tegernsee is a real pleasure. Whatever leads you to our place – be it a weekend trip in twos, vacation with your family, a wellness week with your best friend or a meeting with colleagues – experience Bavaria in its most beautiful form.
By using hotelkit we succeeded in improving our internal communication at reception and to make it more efficient. The individual tools of hotelkit offer an exceptional possibility to communicate news, appointments, important information and working instructions to the whole team or to individual employeesAnika DriesAssistant Front Office Manager, Egerner Höfe
As the first boutique hotel for families the amiamo – Familotel Zell am See sets new standards with high-quality materials and loving details: small, elegant and individual. „The quality for the whole family“ can be noticed everywhere. Thus, we were awarded with the 3-stage Service-Q (QIII) as the first hotel in Austria.
Our hotelkit passed the test one week ago: after a false fire alarm during the night, I wrote a message on my iphone for reception at 2:50, so that guests could already be informed at breakfast why police and fire-brigades had been there in the middle of the night!Georg Hörl Owner, Amiamo - Familotel Zell am See
The KINDERHOTEL Zell am See is situated amidst a spectacular mountain scenery and near the valley station of the skiing and hiking area „Schmittenhöhe“. It is a hotel made for lively and demanding families. Apart from childcare in 2 clubs on 7 days per week and the all inclusive board, parents can enjoy much freedom in the MAVIDA Spa area with 1.400 square metres, own in- and outdoor pool, beauty- and massage area and a spacious sauna world.
In a children’s hotel offering a „more-generation-holiday“ the internal communication is a real challenge. You are confronted with the most diverse needs and expectations ranging from the baby to the grandfather. Therefore, the traditional hand-over manual and the correspondence via mail is a good opportunity to communicate, but at the same a potential error source. With the help of hotelkit we were able to crucially improve our communication right from the start. No more information is lost and can easily be retrieved at any time. The manuals result in a kind of hotel lexicon, which makes it easy for all employees to retrieve information with only one click. We are thrilled!Christoph MazurSales & Marketing Manager, Hagleitner KINDERHOTEL Zell am See
Berlin | 3 Stars Superior | 214 Rooms | City Hotel | www.hiltonhotels.de
The Hampton by Hilton Berlin City West is a popular city hotel located in the district of Charlottenburg-Wilmersdorf. Its location in the west of the city makes it a perfect base for shopping trips and for travellers who are looking to take in the culture and history of the city. The hotel's challenges revolve around the large number of guests who check in and out every day. The hotel’s team wanted the solution to be as modern and up-to-date as the hotel itself.
We wanted to have an up-to-date tool which would primarily enable us to communicate easily across departments – the hotelkit tools, which support the day-to-day management of the hotel, provide so much more than just that and have significantly alleviated the pressure we experience in our routine operations!Mirko SchulzeGeneral Manager Hampton by Hilton Berlin City West
The exclusive luxury hotel Sans Souci Vienna is situated amidst the cultural centre of Vienna. Discrete and comfortable luxury can be found in the 63 individually designed rooms and suites. This characteristic Sans-Souci-charm can also be felt in the restaurant „La Véranda“, the „Le-Bar“ in the lounge and the spacious Sans Souci spa.
We have been using hotelkit since January 2014, in particular the handovers and news. We are currently working on the implentation of the quality management in hotelkit. The different departments are using the system with varying intensity, it is used most often by the departments front office, F&B as well as marketing, and the least by kitchen and housekeeping. The big plus of the system is its traceability.Andrea FuchsGeneral Manager, Hotel Sans Souci Vienna
Europe’s unique holiday resort offer peace and tranquillity in fresh Alpine air, discreet luxury, recreation and a lot of space for adventures in Alpine nature. The PRIVA Alpine Lodge guarantees individual vacation tailor-made for personal needs. Directly on the ski lope you find the Lodge, which is the perfect starting point for winter- and summer activities.
Hotelkit is an ideal communications tool, especially for big hotel companies with several partners and service providers. We appreciate the diverse and efficient tools. No more information is lost with this tool and the daily flood of emails is considerable reduced. Consequently, hotelkit kills two birds with one stone.Marc HeldAssistent Marketing & Sales, PRIVÀ Alpine Lodge
Zettisch | 4 Stars superior | 101 Apartments & Suites | Family Resort | www.ulrichshof.com
„Ranging from big farms to fairytales – tradition meets the modern“
Since its foundation in 1992, the family-run ULRICHSHOF (****S) has created a unique concept. The focus is on design-oriented, young parents, who have high expectations with regard to cuisine and wellness. The hotel aims to create both shared as well as separate areas only for partents or children in order to make an appropriate attention for the children and a pleasant atmosphere for the parents possible.
Internal communication is an essential part of our industry in order to achieve maximum guest satisfaction. With hotelkit we now have the possibility to communicate internal information as transparent and user-friendly as possible. Thank you for this great tool.Nikolaus BrandlHead of Reception & Reservation
The family-run hotel in the east of Munich is provided with 120 comfortable rooms. The hotel restaurant with its garden terrace offers space for up to 150 guests. The offer is completed by a fitnessroom with modern Technogym machines and a small wellness area with Finnish sauna, biosauna, steam bath, infrared relax lounger and 2 whirlpools.
Since we are using hotelkit, the communication has considerably improved in our hotel: each employee is reached immediately and you can easily comprehend what has already been discussed. The motivation and efficiency have improved enormously. The whole team is integrated and everyone is enthusiastic!Xenia ErbOwner, BEST WESTERN PLUS Hotel Erb
Take off, get away from it all or simply party – that’s our motto in the Hotel Saalbacher Hof. Get out of bed and up the mountains. The Saalbacher Hof is the ideal basis for a vacation in Saalbach – probably the most laid-back place in Austria
Since the beginning of 2016 we could no longer do without hotelkit. The whole communication in our house has been much simplified with hotelkit. Through the online- and app solution all employees have access to information at any time of day. hotelkit saves you a lot of time and individual points can be openly debated. It’s great fun to work with hotelkit.Carina LechnerManagement Assistant
Hotel Almhof is a 4-star superior and 5-smiley children's hotel with 66 apartments and suites. Our motto is: We make both young and old guests happy! The architecture of the house is modern and alpine and offers a generous wellness area as well as children's section.
hotelkit is a milestone in hotel business. It allows a complete transmission of information and along with controlling, it is the perfect communication-tool! The other tools such as the advanced exchange of ideas and the feedback function as well as the manual for the complete quality management are simply amazing!Peter KammerlanderOwner Kinderhotel Almhof, Gerlos in Zillertal
Those who have been here once, will always come back. The 5-star hotel Louis C. Jacob is like a second home, a living room in the city – charming, calmly hanseatic. A genuine piece of Hamburg with the most beautiful view on the Elb. Always in dialogue with the guests – ranging from room-service to the star chef.
The employees are the soul of the Jacob family. The smooth internal communication is indispensable for a perfect service. With hotelkit we have found a tool, which inspires with its simple efficiency and connects among departments, working shifts and hierarchical levels. It remains to be mentioned that the service of the hotelkit employees matches that of a 5-star-hotel.Judith Fuchs-Eckhoff General Manager, Hotel Louis C. Jacob
The Alpine Resort Schwarz is a family-owned wellness- and golf resort. It is situated in the heart of Tyrol on the sunny plateau Mieming and is surrounded by beautiful alpine nature. The hotel is a paradise for all generations – offering recreation, experience and enjoyment. An extensive programme of in- and outdoor activities is offered all year through. The Schwarz cuisine convinces with mainly regional products.
Since the launch of hotelkit we have been able to considerably improve inter-divisional processes and make them more customer-oriented. The whole team is informed about all important news and can also gather information beyond their personal field of activities. This development contributes enormously to a stronger commitment among the employees. News and infos are passed on directly. Thanks to hotelkit, the internal communication in the hotel was considerably improved. Each team member has the same level of knowledgeFranz-Josef PirktlGeneral Director, Alpenresort Schwarz
The familotel Ebbinghof is a family-owned farm hotel with over 50 employees. Specialised in families, the 4-star-hotel offers a full-service package ranging from All-Inclusive Premium via riding- and swimming school to the multiple award-winning child- and baby care (every day from 8-20): everything that parents and children need in order to properly recuperate. Most recently the Ebbinghof was awarded with the special prize for tourism 2014, the Südwestfalen-Manager-Award 2014, the Holidaycheckaward 2015 as well as the Q2 for Service Quality
We were looking for a simple communication tool. Thanks to hotelkit, departments such as riding stable, child care, housekeeping or technology can now communicate effectively. We have over 30 active hotelkit-users aged from 18 to 60 and alltogether post approximately 50 infos per day. Of course, smartphone, iPod, PC oder tablet should always be within reach. We often wonder how we managed to do without hotelkit. The support is very friendly and reactive, and hotelkit continues to evolve. I can definitely recommend hotelkit!Daniela TiggesOwner, Familotel Ebbinghof
Hotel Victoria is a privately owned traditional hotel with a history of more than 100 years. Built in 1896, its central and yet calm location near the historic centre, the protected building as well as the modern interpretation of hospitality through the hotel team all contribute to a unique experience. The harmony between tradition and modernity is waiting to be discovered!
hotelkit is a sensational support to improve and structure the communication in the hotel. Thanks to the handover- and news function each employee is always up-to-date and important information cannot be lost. In my view, the manual is the core of hotelkit and a guarantor for perfect corporate organisation. As a result of the optimal search function important contents are always immediately available. Our aim to keep constantly improving is especially supported by the exchange tool. We cannot work without it anymore!Sabine PowelsManaging Director Hotel Victoria, Nürnberg
The hotel am Kloster is located in a central but quiet surrounding in Werne an der Lippe, a town in the Southern Münsterland (or the gateway to the Ruhrgebiet) with 30.000 inhabitants.
After 8 months with hotelkit we recently were wondering: how was the time before hotelkit? Hard to imagine. My favourite tool is the manual – we not only operate our standards with this, but also our events, weekly schedules and rosters. Recommendation rate: 100%Steffen KroesHost & Managing partner, Hotel am Kloster
The Romantischer Winkel offers individual and diverse space and time for recreation, freshness, joy of living and new inspiration far beyond your vacation. Young and old are invited to hold professional meetings, enjoy exclusive celebrations as well as pleasurable moments of recreation.
For our hotel with numerous lovingly designed corners, which has grown steadily over the years, it was a real challenge to transmit all important information as quickly as possible to the responsible employee. The different tools of hotelkit have improved our workflow and we notice that tasks are now being implemented in a more prompt and transparent manner. It is a real asset, not only for our employees but for the general managers as well, to be able to read along all the time and be informed about almost all activities in the Romantischer Winkel.Marco Oelkers, Part of the owner’s family, Romantischer Winkel
The 4-star-HOTEL AM STEPHANSPLATZ in the heart of Vienna, which was created as a place of well-being with a sensibility for art and great attention to detail, has been family-owned since 1956. No matter if guests want to discover Vienna, go shopping or meet business friends, the hotel offers the perfect starting point.
We can no longer imagine life without hotelkit as internal communications tool – be it handovers, tasks or birthday entries. Our employees profit from all the benefits the program offers. Repair orders are being sent directly to the respective technicians via app and important events are communicated immediately and reliably to all parties concerned. A great advantage : you see at any time who has read the issues. We are looking forward to a continuous advancement and the implementation of numerous new tools, which will simplify our daily communication even further.Felix NeutatzDirector
Hotel Der Wilhelmshof was creatively designed by the Mayrhofer brothers together with the Viennese pigment artist Ry Waltinger and offers its guests an ideal place to be. Viennese charm, personal support, a high standard as well as an atmosphere filled with poetry are combined in this distinctive design- and art hotel.
hotelkit has revolutionized our internal communication and organisation! Thanks to the handover- and news function all employees have the same amount of information and can simply and actively participate in our service and internal organisation through idea management. The integrated manual allows each employee access to all relevant information. On the whole, this system constitutes a considerable simplification with a simultaneous increase of business opportunities.Roman MayrhoferOwner Hotel Der Wilhelmshof, Vienna
The MONDI-HOLIDAY HOTEL Grundlsee is beautifully located on a hill rising from the shore of the lake Grundlsee. You can enjoy a breathtaking view over the lake on the fantastic mountain scenery. With numerous sports-, adventure-, ski- and leisure opportunities, restaurants and a spacious panorama wellness area it is the perfect location all year long.
hotelkit was the communication tool we had been waiting for. One of the highlights is the transparency of communication through hotelkit. Notepads and handover books are thus a thing of the past. And it is especially pleasing to see that a lot of employees can also speak about inter-divisional issues. To document working procedures and make them accessible to all employees is one of the most important parts of our quality management. We can no longer do without hotelkit.Franz Kromoser Director, MONDI-HOLIDAY Seeblickhotel Grundlsee
The charming mix of tradition and modernity, inventiveness and individuality define the atmosphere and design of hotel Tannheim. Tyrolean originality, luxury and an alpine way of living are combined in an appealing way. The hotel was referred to as "the source of happiness" by GALA and awarded the Gala-Spa Award 2013 in the category "Innovative Spa Concept".
Although the communication in the hotel has already worked well before the introduction of hotelkit, hotelkit was the ideal tool to develop it further. It is a useful tool for a quick and simple exchange of information, especially between different departments. All employees have the same level of knowledge and can actively participate in the optimization of internal processes. Check lists, operational procedures and other references, which simplify daily work, are available for employees in the manual.Petra LesacherMarketing Hotel Jungbrunn
Embedded in the gentle hilly landscape of the Southern Burgenland you find the AVITA Resort Bad Tatzmannsdorf: immerse yourself into pure thermal water, have a sauna in one of the most beautiful sauna areas in Austria or indulge your body with a wellness massage. This is pure AVITA luxury for body, spirit and soul!
Internal communication and knowledge management is always a challenge for our innovative team. Due to the high level of user friendliness hotelkit has openend many doors for us and enhanced our efficiency. Important information and tasks can be quickly distributed and easily retrieved. This is serving us well and ultimately guarantees our guests a higher level of service quality.Berthold BenedekMarketing & HR Management, AVITA Resort
The elegantly furnished rooms with boxspring beds made in Kiel, an excellent fish restaurant with regional dishes, a wellness area with 4 saunas, pool and beauty area as well as a conference centre with professional full-support are equally appreciated by business travellers, wellness fans and connoisseurs in the family-owned 4-star-Superior hotel. Hotel Birke is member of the Cooperation Ringhotels as well as Wellness Hotels & Resorts.
In our hotel high priority is given to communication, as a lack of information sharing leads inevitably to misunderstandings and conflicts. Furthermore, potentially interesting ideas and suggestions for improvements might not be taken into consideration, which could possibly obstruct further progress. In order to ensure a smooth flow of information and to include all employees actively in the development of ideas, hotelkit is the perfect solution.Florian BuchebnerGeneral Manager
Pictureque ascent, beautifully secluded location on 1.200 metres and breathtaking Alpine view. Or to say it more simply: „a whole mountain for your holiday“. You are accommodated in comfortable family rooms, 2-room apartments and suites and enjoy baby- and childcare all week long, 7 outdoor play grounds, panoramic terrace, age-appropriate children play room, pool with slide, modern wellness area and riding stable.
Before hotelkit we also had a good structure of communication between our departments. Since the invention of hotelkit, however, we got much more efficient, particularly in housekeeping and maintenance. Important information quickly reaches the right person and it is even comprehensible who has read or worked on which information. Hotelkit is very user-friendly and almost self-explanatory. Even if you are not in the office, it helps you to get a quick overview, from anyhwere and at anytime.Christian Neusch Graduate in Business Management & Host, Familotel Allgäuer Berghof
The modern well-being business hotel at the exhibition centre, opened in 2011, sets new standards in terms of comfort, technology and design. The soft-wellness area with view on the skyline of Mainhattan offers recovery and relaxation for both city travellers as well as fair guests. In 173 rooms and suites, in the restaurant „View“ and the bar „Melli’s“ with terrace guests can expect 4-star comfort at its best.
For us hotelkit is no substitute for the well-established oral communication. Rather, it makes communication easier and more visual (without long explanations and with more visual material). We can also inspire our younger employees and raise their enthusiasm for our company. No more long explanations and trainings are needed, the young people are willing and able to work with hotelkit with great joy.Yvonne Federhoff Director, WELCOME HOTEL FRANKFURT
Located only a few walking minutes from the Stephansdome and the Prater, hotel Capri is the ideal home base for tourists and business travellers. The Capri team gives the utmost attention to its guests, who in turn made the privately-owned hotel to the most popular 3-star-hotel in Vienna.
Every receptionist is familiar with the old handover reports, which were later simply replaced by the more advanced word-document. hotelkit instead is a multifunctional information- and communication tool, which not only allows communicating news and information within the team easily and quickly, but also offers the opportunity to obtain information immediately. Since the introduction of hotelkit, we are able to initiate, plan and implement ideas much faster. On shift work it is very important to be able to communicate with colleagues, even if we do not meet each other several days. hotelkit offers me the opportunity to contact colleagues personally and at the same time receive a feedback to be sure that they have read my message. hotelkit is really a great tool, which I would not want to miss anymore.Georg PastuszynOwner Hotel Capri