Hotel chains

Two houses in Berlin, each hotel with their own needs and guests. In each hotel there are, of course, own levels and areas... how can you communicate effectively using the shortest possible way, how can you link the different areas and employees? What originally proved to be rather complicated, has become much easier with hotelkit. Many thanks to Ms. Repke and Ms. Pöllmann for their patience and support. We could not do without hotelkit anymore!

Transparency and cooperative partnerships are the key points of our MHP management philosophy. Thanks to hotelkit we have a structured, open and modern communications tool, which helps our employees to work through operational projects not only in a creative and goal-oriented way, but also to develop new ideas together. The checklists help us to reliably sort out our daily „to do’s“ list. We use hotelkit for all processes in our daily hotel business, so that our managers as well as employees have full access to the current development of the business situation at any time.

For us as a privately managed hotel group communication is a keystone for success. Furthermore, it is a great challenge to hold it up satisfactorily between more than 200 employees at 5 different locations. hotelkit allows us to combine the enormous know-how of all our employees and to make it accessible for everyone.

hotelkit as social enterprise solution helps us to improve the internal communication and the quality of our services. For us as a learning network organization with flat hierarchies, the idea- and knowledge management is particularly important. Thus, we promote and deepen the independent action of all our employees. It is our claim to continously ensure the highest performance levels, for which transparency within the hotel chain through a shared communication is indispensable.

Throught hotelkit we have an excellent network. It is the optimal tool for providing transparency, promoting the creativity of our employees, to which we attach great importance, and securing our strict quality requirements across hotels. Hotelkit enormously simplifies our work, because we can exchange knowlege and information more quickly. The „Idea Management“ is particularly important to us, as we can better use the individual potential of our employees.

We are a young hotel group with dynamic employees. They are used to getting involved, linked and working flexibly. Therefore, we were looking for an internal communication tool, that makes us more flexible and helps us to promote ideas and innovations across departments. Even „old-fashioned“ issues such as quality and operational management can be reorganized with the use of hotelkit and brought closer to the employee. We have a very modern appearance to the outside and want to live this attitude within our team and with our employees as well.

Our two hotels have established themselves as a model for holidays with children and babies across Europe. Thanks to hotelkit we were able to improve the communication between the two houses. On top „Mayer Family Hotels“ our heads of department appreciate the exchange of ideas and the access to a common standard manual. On the two sub-levels there is an active in-house communication. All outdated handover lists could be eliminated and, believe it or not, 25 new employee’s ideas were discussed and implemented in the first few months. Another benefit for us is that we can collect and optimize information as well as working processes of all departments and use them for new hotel projects. The new app enables us to observe the scene spontaneously and assign tasks directly with photos from the smartphone.

Thanks to hotelkit we are now well networked and are able to collaborate with other houses much better. This way, I can have an overview to know what is going on in the different resorts just via a mouse click – I am simply closer to action. Moreover, I approve a transparent management style, which is reflected in our open communication through hotelkit.

In my view, hotelkit is the ideal tool to create more transparency, encourage the employees’ creativity and to canalize and accelerate on-site information flows not only within hotels, but also between hotels and headquarter. hotelkit simplifies our work, as everyone has access to the same kind of information in a target-group oriented way, share knowledge among one another and contribute their ideas for innovations via the “management of ideas”. I would not want to work without this possibility of communication anymore. Thank you very much!

The introduction of hotelkit has brought Superbuden a lot of benefits and had a positive impact on the internal functioning of all departments. In particular, the possibility to communicate across hotels in real time leads to an intensive use, influences the team spirit in a positive way and is enormously important for a sustainable knowledge management in our hotels. Through the development of departmental relevant handbooks we were not only able to instal a useful central location for manuals of all kinds, but – through the paperless working – also contributed to the environmental protection in our hotels. With hotelkit we have found a central and comprehensive communication tools, which we no longer would like to miss.